BBCA blindly spoiled fan said that last month, Tottenham was asked to leave his sugarcane to reach the VIP area at the pop star at Tottenham Hotspur Stadium last month, after which he was then treated in a “inhuman” manner.
Esther Obigson, who spent £ 489 on a standing VIP ticket, stated that the employees told him that he was a “health and safety risk”.
Ms. Obigbason told BBC Radio London’s AD Nerter He contacted the provider of VIP package before the June 10 show to overcome his access needs but did not get any response.
A Tottenham Hotspar spokesperson apologized, returned his ticket, and said the experience “fell too little” to his standards.
When she reached the stadium, she said that the stewers initially assisted her in a VIP check-in point, where she received her restband and goods.
But when she reached the pitch area, the security staff stopped her.
He said, “They automatically start talking to women who were with me, ‘She cannot go there, she cannot go there.”
RootsHe said that he tried to explain that his long cane was a visual aid and did not affect his dynamics, as the employees reported that his running AIDS was not allowed in permanent classes.
“Finally, I left my cane to the medicine team and then they let me go down,” he said. “This was my confidence and my freedom … It felt inhuman.”
Ms. Obigbason said that she later asked a security guard to help find the toilets, but listened to the employees while discussing it inside the cubical.
“When I came out, he approached the security officer who was trying to move me,” he said. “They were saying that this is not safe for me because people do not know that I am visually impaired – I said that I can return my cane.”
He was eventually taken to two levels in a seated area, where he was originally placed.
“This is a three -hour show, but I barely remember anyone because I was crying a lot,” she said.
Ms. Obigbason said that when there may be failure in communication between ticket vendors and stadium employees, people with disabilities should not need to warn places to meet basic needs.
In a statement, Tottenham Hotspur said: “We admit that this VIP was not reflective of the package, Esther bought through the promoter and his overall experience does not meet the standards that we consider to be acceptable as a place.”
The stadium stated that its access team worked at the night “in the interests of Easter’s safety, but admitted that the situation is” much less than the experience “.
Customer Service Operations Manager Leh Luke at Tottenham Hotspur Stadium said that the BBC had improved the steward training to the club, reviewed briefing, and updated ticket holder communication.
He said that the club had apologized to Ms. Obigbason, she returned her ticket, and on Wednesday invited her to the Kandric Lammer Concert as a guest.
“This is not about seeing disability aid or visual aid,” he said. “This is about seeing the patron … and to make sure that we communicate with them, and not through them, which has happened in this place.”
