On Saturday of the US, Verizon customers reported issues with networks on their cellphones, some stated that their equipment is limited to SOS mode for several hours.
In a statement by CBS News, Verizon stated that it was “aware of the software issue affecting wireless service for some customers.”
“Our engineers are engaged and we are working quickly to identify and solve the issue,” the statement states. “Please go to our check network status page to update service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.”
According to complaints on social media, information from California to Florida was given and Downdetector, A site that tracks service outage for telecommunications providers, websites and other businesses.
According to the data of the dowtector, customers started reporting problems after the eastern time on Saturday at 12 noon. The number of reports with around 23,000 reports occurred around ET at 3:30 pm.
People across the country said that their phone had no service other than SOS mode. Mobile phones will sometimes switch to SOS mode when they will have trouble connecting to wireless networks. As the name suggests, SOS mode means that the phone can still make emergency calls, such as 911, connecting to other carriers, According to Apple,
In October 2024, Verizon experienced a uniform outage, resulting in over 100,000 reports on the dowtector.
Amy Picchi contributed to this report.
