The Dubai Police has taken a significant jump in modernizing public services by opening a new smart police station (SPS) in Dragon Mart. With the move, Dubai further strengthens his position as a global leader in the AI-manual regime, which provides 24/7 access to the residents and visitors to the fully automated, human-free policing services-now at 27 places.
Smart Police Station Concept Concepts: Fully automated, accessible and durable
Smart Police Station (SPS) is the first time innovation in the Middle East. These self-service, unmanned stations work entirely without physical police personnel. Sulabh 24/7, they provide a sharp, contactless and safe option for traditional policing setup.Each SPS enables users to complete the necessary police services digitally – a simple, safe procedure that begins with ID verification, either the Emirates ID (for residents) or passports (for visitors), after the mobile number certification through SMS. For services required to negotiate, users are connected to an on-duty officer through a video interface, with access to facilities such as scanners and printers to complete paperwork.Once the transaction is completed, users receive a reference number through SMS and receipt, allowing easy tracking as requests are routed to suitable police departments for further action.Services are accessible in seven languages- to create user-friendly processes for both Arabian, English, Spanish, French, German, Russian, and Chinese-Dubai’s multicultural population and international visitors.
A wide array of services in four major categories
Dubai’s SPSS offers a comprehensive suit of 45 fully digital services organized under four main categories:Criminal services
- File complaints (eg, bounce check, labor issues, smuggling)
- Request home safety monitoring
- Use “Police Eye” system to report suspicious activity or to follow reports
- Access afflicted assistance resources
Traffic services
- Report of traffic accident again
- Apply for vehicle color change approval
- Get a traffic-state certificate
- Pay traffic fine
Certificate and permit
- Apply for Lost-Retam Certificate or Police Clearance (Good Conduct) Certificate
- Get permits including Corps Entry, Night-Work, Road-Cluser
- Request official documents such as “it can worry for whom” or withdrawal certificate
Community service
- Register for tourist or event security services
- Connect through “leaders in your service” for community reaction
- Watch the job opening within Dubai Police
- Heart patients use emergency support
- Find items submit or search for lost goods
Strategic Development: Network Extension and International Attention
Since launching the world’s first SPS in the city walk in 2017, Dubai has consistently expanded its smart policing infrastructure. The network now includes 27 fully operating SPS locations – from central commercial areas to suburban and residential districts.Current SPS places include:
- City Walk, La Mer, Dubai Design District, Al Sif, Palm Jumera
- Arab Ranch, Al Barsha Police Station, Jebel Ali Police Station
- Al Murachakabat Police Station, Dubai Silicon Oasis, Daifa, Expo SPS
- Suburban and rural outposts like Hatta, Al Ice, Al Leseli, Al Khawanese
- Latest addition: Dragon Mart SPS
In 2018, a walk-in model of SPS was introduced in Arab Rainch to expand accessibility. By 2023, plans for a floating SPS in the World Islands were set, displaying the innovative trajectory of Dubai’s policing model.Dubai’s SPS Framework has drew global attention, police commanders from many countries have studied its implementation as a future model for digitized public safety services.
Efficiency, stability and alignment with UAE’s AI strategy
The SPS initiative directly supports the UAE’s national artificial intelligence strategy, aims to the purpose of future proof government systems, increasing digital readiness and increasing public service efficiency.Under the instructions of Dubai Police Commander-in-Chief, Lieutenant General Abdullah Khalifa Al Mary, the rollout of smart police stations is being actively expanded to cover commercial and residential areas in the Emirates.Major General Khalid Nasir Al Razuki, director of the General Department of Artificial Intelligence in Dubai Police, stressed that these smart centers are an important part of Dubai’s vision to become the smartest city in the world. He said that digital transactions are now 89.6% of all police service interactions – one will for publicly adopting and operating efficiency.The effect of SPS stations on stability is important:
- 100% digital operations with zero paper use
- AI integration for distance work capabilities and operations
- DHS60 million saved
- 97% reduction in energy consumption
- More than 260 tonnes of carbon emissions per year were reduced per year, over 5,800 tonnes per annum in the entire network
