Hair syrupAn entrepreneur has pulled its haircare products from the e-commerce platform tickek shop after listing several accounts on the site.
25-year-old Lucy McLeod, who grew up in Pembroxyar, is the owner and founder of Haircare Company Hair Syrup and said she was making “millions of pounds” through the platform, but had to dig it due to a knock-off.
City of London Trading Standards – The regional team with the power to check for Tikok said that “there were serious concerns about the Tikok shop about the sale of a series of unsafe products advertised on this platform”.
Tikkok Shop has been asked to comment.
Miss McLod said that her company, which is located in Gudwik, had about half of the last year from the Tikokk Shop, but it has fallen to a quarter this year.
But after starting selling the knock-off versions of his hair oil, he has pulled his limit from the site after other accounts, causing complaints to customers.
“This is a very big platform for us and it makes us millions of pounds every year. So it’s not good when we have a problem with it,” he said.
He said that the process of being able to sell on the site was very easy: “It was just a letter to the people selling it, essentially a fake letter of approval, it was all necessary for them.
“We were making a lot of complaints to people. People were posting social media, saying that they will never buy from us again.
“And when we look at them, we will answer these people and say ‘Sorry, but it is not even our product’, but it was damaged.”
Hair syrupMiss McLeod was able to get a ticket shop to remove fake products and accounts, but said: “Initially, the procedures of taking these fake down, the hops that we were being made to jump, paperwork, all this was all clearly ridiculous that it was not us.”
This was not the only issue she did with the retailer.
He said: “With Tikokok, people are having a lot of problems with it, they do not have real customer service. They have got these AI agents.
“If you want to order 10 things from Tiktok shop, you can really get them rebate, but then you have to pay for shipping four times.”
Miss McLeod now sells its products on an alternative cosmetic retailer site and believes that consumer purchasing habits will change after problems at Tikok shop.
“We are redirect because they know they are real authentic products,” he said.
“I think there is always a place for the ticket shop, but I see that now we see more back towards that traditional e-retailer.”
Phil Lewis, Director General of Anti-Contenting Group (ACG), who represents brands, stated that buyers “need to be aware of the dangers of Evermore Danzers fake”.
“We have seen fake witnesses using toxic ingredients that they have mixed in industrial machines like cement mixer.”
He said that organized criminal fake “was extremely expert in developing existing platforms and systems”, ACG “was working hard with e-commerce platforms to construct more pre-khali systems and algorithms to identify suspected sellers, to protect consumers and prevent misuse and infiltration of valid businesses”.
