WhatsApp has announced a new feature for business account users in its latest Android beta update (version 2.25.20.5), allowing them to filter chats that require manual answers. This update is currently available to some beta examiners through the Google Play Beta program.
This feature, known as the AI-Handoff Filter, is designed to help businesses to find conversations quickly where WhatsApp automated reactions fail to solve customer questions. The filter appears as a dedicated tab for WhatsApp business users and lists all the chats that require human attention.
According to Webtanfo, a reliable source for WhatsApp updates, this feature helps to streamlin the infection to human reactions from the AI-operated answers. “This filter is specifically designed for WhatsApp business accounts and helps to organize chat, requiring a manual message,” webtanfo said.
The AI-handofy filter becomes active only when AI north is capable of a commercial account. These answers use artificial intelligence to answer frequently asked questions, drawing information from business profiles, catalogs or policies.
However, not each customer query can be controlled by automation. In cases where AI struggles, such as a complex question or a predetermined data, the conversation is flown and listed in the AI-Handoff tab. This allows professional teams to quickly move and provide assistance to ensure better customers’ satisfaction.
How AI-Handoff Filter works
Once capable of WhatsApp business account, the AI-Handoff filter all chats require manual attention in a dedicated tab, making them easily accessible in one place. This allows professional users to quickly identify and respond to unresolved conversations without scanning through the entire chat list.
According to WABETAINFO, “Businesses also maintain complete control over the configuration of this filter, including how long a chat should be listed before clearing.” This flexibility helps teams to facilitate their specific workflows.
The filter only appears when the AI-operated answer is active on the account. Designed to serve as a bridge between automation and human intervention, ensuring that the query immediately beyond the scope of the AI ​​was flagged off and is handled by a human agent.
Gradually rollout for more users
The AI-Handoff filter is currently available to selected beta testers, but WhatsApp plans to expand access in the coming weeks. To try the convenience, beta users can install the latest WhatsApp beta updates for Android from Google Play Store.
