New Delhi: Dirty toilets. Delay in recovery of goods. Long queues in check-in, security and immigration. Airports may soon pay for these laps, which may be reduced with low user growth fees under a proposal by Economic Regulatory Authority (AERA) of airports.The regulator has issued a counseling paper to create the same performance standard for all major airports – which are handling over 35 million passengers annually – and linking to the tariff structures. The awards will be introduced to cross, punishment imposed to thwart them. Third-party will verify audit compliance. The proposed scheme includes maximum waiting time at every touchpoint The services of the airport are characterized by natural monopoly or limited competition, with users limited options on service providers. In such an environment, the role of the regulator extends beyond tariff determination, to ensure that services are efficiently, transparently and a standard, which meets both operating and user expectations, “the paper says.The proposed standard cover the maximum waiting time at every touchpoint – terminal entry, check -in, security, immigration and goods recovery. Cleanliness, availability of basic facilities, and technology such as Digi Travel and immigration e-gates will also be evaluated. “These standard plays an important role in safety of passenger interests, increasing accountability and promoting continuous improvement in airport operations,” said the Airport Economic Regulatory Authority (AERA). The authority plans to classify airports separately, citing the difference in infrastructure and operational complexity, more than 60 million passengers. Inner source of an industry said that airlines, CISF, bureau of immigration and ground-handling agencies handle specific tasks, airport operators should ensure adequate counters and infrastructure. “Aviation ecosystem is inter-linked. To ensure that the check-in baggage is on the conveyor belt, the airline is the responsibility of permission. A ground handling agency works for the airline and the agency has signed a compromise with the airport operator. The check-in is. A meeting of a stakeholders is slapped for next week. Comments on the proposal are open till 24 September.
