TL; Dr:
- SThe Logistics sector of Audi Arabia gave more than 50 million parcels between April and June 2025. The total service order, including food and express delivery, overtook 101 million.
Duplication Emerged as the top-rated courier for customers’ satisfaction. After only 7 days, unresolved complaints can be extended to the Transport General Authority.
- No courier company is allowed to operate uncontrolled as consumer protection is a regulatory priority.
According to a report by the Transport General Authority (TGA), in a clear indication of Saudi Arabia’s extended digital economy, more than 50 million parcels were successfully distributed across the state in the second quarter of 2025. These figures represent the highest quarterly parcel volumes recorded to date, reflecting the increasing dependence on e-commerce and door-to-door logistics services.Between April and June 2025, the total number of distribution service requests, including not only parcels but also food and on-demand courier services, reached more than 101 million orders. It displays an ecosystem that is not only growing, but is diverse, with an increase in consumer confidence and commercial dependence on digital logistics solutions.
Curier Performance: NAQEL rated the best to deal with the complaint
The TGA report also investigated how various courier companies performed in terms of customer satisfaction, based on the data of formal complaint. NAQEL led the area with the lowest registered complaints, indicating frequent high service standards and accountability for customers. Major global and regional players such as J&T Express, Imile, DHL, Spl, and Redbox followed closely, each reporting low -complaint volume per 100,000 shipments.At the other end of the scale, some companies saw complaint rates including major international courier brands. The TGA stressed that customers should first increase complaints with the delivery company and the authority should allow minimum seven days before extending the issue.
Consumer protection and strengthening of oversite
The authority confirmed its commitment to transparency and consumer protection by urging customers to use official channels for unresolved complaints. These include contacting TGA’s Integrated Call Center in 19929 or reaching the verified X (former Twitter) account of the authority. The structured complaint system not only ensures accountability in logistics providers, but also encourages continuous improvement.In addition, TGA has reiterated its policy of ongoing audit and service reviews to maintain high operating standards in the distribution sector. It sees regulatory monitoring as a major column to place itself as a regional logistics hub in the point of view of Saudi Arabia, supporting everything from local e-commerce to cross-border trade.
Saudi Arabia’s implications for logistics and digital vision
The bounce in parcel delivery indicates more than only one e-commerce market. This is a reflection of how the state is strategically modernizing its infrastructure to support rapid digital changes. Investments in automatic sorting centers continue to accelerate the real-time tracking technologies, and adaptable final-meal distribution networks, especially in urban centers such as Riyadh and Jeddah.This development aligns with the country’s broad vision 2030 agenda, where logistics and smart infrastructure are important promoters of economic diversification. Experts in the industry say that Saudi Arabia’s developed distribution landscape is marked by such large -scale volume and formal regulatory structure that is installing new benchmarks for the GCC region.More than 50 million parcels were distributed and more than 101 million total orders were processed in just three months, Saudi Arabia’s Logistics sector has firmly established itself as the foundation stone of the nation’s digital economy. Data, strong regulatory inspection and supported by growing customer expectations, delivery ecosystem is rapidly becoming a model of service efficiency and reliability in the Middle East.