Meta users complain of account shutouts

Meta blamed a “technical error” when last week, This incorrectly suspended some Facebook groups.

Since then, users of the world’s most popular social media platforms have approached the BBC how, for them, it is much higher than a technical issue.

Some people say they have been excluded from pages that are important for their working life, while others highlight digital connections to loved ones that have been cut.

With anger, there is disappointment that – despite saying that it is fixing the problem despite saying that it is often a person who is talked about an issue that they suspect that they are caused by moderation decisions run by artificial intelligence (AI).

He has also explained how Instagram accounts have been affected, despite Meta saying that there is not much evidence of any problem on its platform.

However, more than 25,000 people have signed a petition in the last few weeks, stating that the problem is being experienced in Facebook, Instagram and WhatsApp.

Reddit Forum is dedicated to the subject, many users are posting about being banned by Meta on social media, and some say they plan to take a class action suit against social media giant.

People here have told the BBC about what is meant to lock out of social media accounts.

The online petition about the issue was initiated by Britney Watson, a 32 -year -old Ontario in Canada.

He decided to act after disabled his Facebook account for nine days in May, before it was restored. She claims that her page was canceled “Accounting integrity“, And Meta has not responded to him why.

“Facebook was not just an app for me,” he told BBC News. “This was where I kept memories of years, associated with family and friends, followed pages that were pleasing to me, and the communities supported the mental health.”

When his account was banned, Britney said he found “embarrassed, embarrassed and suffering”.

He said, “The weight of feeling exiled from everyone takes a very strong hold on you,” he said.

She quickly discovered that she was not only one impressed – thousands of people signed the petition he started.

“There is a problem – it is a personal account, these are business accounts, Facebook pages and groups. I can’t believe them [Meta] Only saying that this is just a group. ,

Meta has told BBC News that it acts on accounts violating our policies, and “people can appeal if they think we have made a mistake”.

It is also explained in detail It models accounts using a combination of people and technology, which to find and remove accounts that break its rules.

It says that it is not known about the spike in the suspension of the wrong account.

Another user who recently lost access to his Facebook account is John Dale, a former journalist who runs a local news group in West London with over 5,000 members.

His account was first suspended to break the community standards on 30 May, and the page he administered has returned twice since then.

He does not know why.

Since he was the only administrator of the group, he cannot approve new positions at present. Additionally, their own positions have been removed from the group.

“It is frozen in time, [while] A lot of material has been removed, “he told BBC News.

Mr. Dale is appealing for his suspension, but if he loses his appeal, his account will be permanently removed. He says that he has received limited information on why he has been banned.

“There is no customer service,” he said.

Michelle Dhemalo, who is also from Canada, says he is financially suffering as his Facebook and Instagram accounts were suspended in mid -June. He was restored on Wednesday, a day after the BBC contacted the meta.

She runs several pages, some is associated with her businesses in digital marketing, and also uses Facebook marketplace to buy and sell goods.

All his accounts are connected, so when his individual Instagram page was suspended to “violate” conditions of the meta policy, it suspended all his pages.

“My income has taken a big hit in the last few weeks,” told BBC News from her home at Niagra Falls.

“People think I blocked them or I think something happened to me.”

Michelle cannot think of anything that triggers suspension, and was concerned about the iconic hits because some of his customers can no longer contact her.

She struggled to find a meta employee to take her case.

“There is no customer service. There is no human being that you can talk.”

Another person abandoned disappointment in Mata’s moderation policies and its appeal process is Sam Tall, a 21 -year -old Bornmouth.

He told BBC News that he came to know that his Instagram page was suspended last week for a violation of “community standards”.

He decided to appeal, and was rejected two minutes later – Sam suspects that the process was fully handled by AI.

“There is no way that was seen by a human,” he told BBC News.

“All memories, all my friends that I can’t talk now because I do not have them on any other stage – gone”.

As his Facebook account was connected, it was also removed.

“No explanation. I am a little surprised, to be honest.”

Sam says that this is the time of some serious action from the meta – not only his sake.

“If I know it is a lot of people, then there is a chance to wake up and feel the meta ‘Oh, this is really an issue – let’s restore them all.”