Emirates NBD has addressed recent customer concerns about the international money transfer fees, assuring that its popular directramit service will continue to offer free transfer for six major remittance sites including India, Pakistan, Egypt, Sri Lanka, Philippines and UK.
Fee clarification and affected corridor
Following an email notification sent to customers on Friday, it was said that from September 1, 2025, a transfer fee of DH26.25 (VAT) would apply to all international transfer through the bank’s digital platforms, many customers expressed concern about the end of zero-stock removal.In an explanation statement sent in response to media reports, the bank said: “To clarify: Emirates NBD will not charge DH26 for removing major corridors like India, Pakistan, Egypt and Philippines. These corridors will be free for our customers. The DH26 fee applies to non-corridors corresponds to the central bank rules only. ,Emphasizing his commitment to its customers, the spokesperson said: “Emirate NBD is committed to offering a comfortable and cost -effective banking solution to our valuable customers. As part of this commitment, the Emirate NBD Directorate offers India, Pakistan, Egypt, Sar Lanka, Philippines.
Description of new transfer fees and service extension
The DH26.25 fee will only apply to the international transfer sent to the countries outside the nominated zero-fee corridors, and only when the transfer is started through online, mobile banking or enbd x digital channels. There will be no transfer fee within six main countries, provided that the transfer amount meets the DH100 minimum limit.The bank is expanding its directreamit service in more than 30 additional countries, which can give customers a benefit of real -time transfer. The spokesperson said:“Customers will no longer be charged with any reporter bank fees and they will be charged only nominal transfer fees up to DH26.25 (Inclusion of VAT). All other international transfers will also receive nominal fees up to DH26.25. These fees will be effective from September 1, 2025. ,Additionally, Emirates will enjoy NBD’s private banking, priority banking and personal banking beyond customers as usual, free direct cream and international transfer.
How Directremit works and alternative options
Directremit is a digital money transfer service that enables the Emirates NBD customers to send money quickly to India, Philippines, Pakistan, Sri Lanka, Egypt and UK. This ease and speed has made it a favorite option for many migrants in the UAE.HeyThe Emirates NBD has other apps such as utside, botim, kerim pay, e -money, and tappe sand, which provide free or minimum fees for money transfer from UAE. Some of these apps require any registration fee, no minimum balance, and no bank account – only an active UAE mobile number, a debit or credit card, or online banking access.These apps not only facilitate global and local money transfer, but also support bill payments, traders payments, and transfer to mobile wallets directly.
UAE’s important role in global remittance
The UAE rank as the third largest sender of the world after the United States and Saudi Arabia. Last year, Indian migrants sent $ 21.6 billion to India from the United Arab Emirates, which represents 19.2% of the total dollar in the country, making UAE the second largest source of global remittance in India after America.The Filipino workers at the UAE paid around $ 1.52 billion in 2024, contributing $ 38.34 billion to the Philippines records for the year for that year, as reported by Statista and Bangco Central NG Pilipinus (Philippine Central Bank). Major sources of these remittances include the US, Saudi Arabia, Singapore and UAE.
What should customers do next
Emirates is preparing to send electronic direct mail (EDM) to customers affected by NBD fee change and is planning to issue a formal press statement to clarify the details.Customers are encouraged to check the list of eligible zero-fee corridors on their Emirates NBD app or online platform, whether their desired destination is eligible for free dispatch before starting the transfer to confirm.
