RootsAirlines have demanded an answer from Air Traffic Control (ATC) provider NATS after a system outage grounded flights across the UK.
Nuts, who apologized, said it took 20 minutes to solve the issue by switching to the back-up system.
As a result, more than 150 flights were canceled and thousands and thousands took to the ground on Wednesday.
Ezizet said the error was “extremely disappointing”, while a owner of Ryanyar called Nut’s CEO Martin Rolf to resign.
According to NATS, the issue was “radar-related” and reduced flight traffic to ensure security. It was said that there was no evidence that the incident was related to cyber.
The government said that it was “working closely” to understand what was wrong with nuts.
Ryanier’s executive Neil McMahon said that it was “derogatory that passengers were once again being killed with delay and disruption due to the continuous mismanagement of Martin Rolph”.
Referring to a previous incident two years ago, Mr. McMahon stated that it was clear that “no lesson” was taught and the passenger continued to “suffer the victim” as a result of Mr. Rolf’s “disability”.
In August 2023, more than 700,000 passengers were affected by the cancellation of more than 500 flights at Britain’s busiest airports due to a major outage.
David Morgan, the Chief Operating Officer of Easyzet, said: “It is extremely disappointing to see ATC failure once again, causing disintegration to our customers at this busy and important time of the year for the journey.”
He said, “We would like to understand what steps they are taking to ensure issues,” he said.
Frustrated passenger
Sara McFerson said, “I am very angry, whose son was to compete with England’s Under 15 Boys International Touch Rugby team in Ireland.” He is very disappointed and at this stage we don’t know what would be another flight, “he said.
Jonathan Carr from Starbridge was trying to go to Norway for his brother’s wedding. He told the BBC that it was “stressful” that his flight was canceled, but he was expected to arrive in Bodo late on Thursday.
“It’s really disappointing,” said Julia Low Bu Burd Advantage Travel Partnership Chief Executive Officer. “We need to ensure that sufficient flexibility has been created in the significant infrastructure that does not affect businesses, which do not affect passengers.”
According to flight data firm Syrium, 84 departures and 71 arrival at all UK airports were canceled. This is equal to 3% of all departure and 2% of all arrival.
Apart from this, many flights had to be taken to European airports, it said.
Cirium does not credits the reasons for canceling, so some air traffic may not be caused by outage.
