After waiting for about four hours to help people, a broken Eurostar train has been evacuated in northern France, the passengers have told the BBC.
On the board, they said that they were stranded without air conditioning or working toilets before emergency services and local rescue teams arrived to take out the water.
James Grierson was taken out with a number of “very disappointed” passengers. They are now boarding a new train to complete the trip to London, he said.
The Eurosar has apologized and offered full refund to the affected customers. It said that due to an power failure, the train had come to a standstill and a rescue train was “sent immediately” to collect passengers.
Passengers left Brussels at 08:52 local time (07:52 BST) and were due to reaching BST 09:57 at London St. Pancris International.
But the time for the expected journey of only more than two hours is now more than eight.
Eurosar said in a statement that an electric failure between Lily and Kallis left electricity on a ship without any ship.
38 -year -old Lidia Evils of Brussels said that passengers were not allowed to leave the train for hours due to security concerns about the people standing near the rail.
During that period, many passengers messed up the Eurostar on X, without any air conditioning complaint, overflowing the toilet and lack of updates.
“Toilets were not working. It is terrible, especially for infants and elderly people,” said Ms. Evils.
After the withdrawal, the views of the scene revealed that dozens of people stood outside the stable train, as well as a part of a bottled water – with the rescue team in the high -wise jacket.
16:45 By local time, a replacement train arrived. Ms. Evils said that she had boarded the train, but the “withdrawal process” continued.
Mr. Grierson said that he hoped that the process took two hours to unload the first train as “it takes a while”.
The Eurosar stated that the “complex transfer operation” in the new train was “taking longer than the anticipated” and thanked the customers for their patience and cooperation.
The railway operator has offered the compensation package of either full cash or voucher to passengers, which is three times more of their ticket price.
“We understand how difficult this experience has been and forgives for honest disintegration and discomfort,” said in a statement.
