Two blind women became the only passenger late in south -west flight

Two blind women from Florida recently discovered that they were the only passengers in their South -West Airlines flight from New Orleans to Orlando, saying that the company needs to improve how it communicates with the passengers who have disabled.

Sherri Brun and Camily Tate were traveling together on south-west flight 2637, scheduled to depart on New Orleans on 14 July. After a delay of about five hours, both friends finally rode on their flight, only to find out that they were only two people in the aircraft, Fox 35 reported,

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Brun said, “You are only two people in this flight because they forgot about you.”

Brun and Tate said that they were waiting for their assigned gate, checking the Southwest app for updates. However, unknown to him, almost all other passengers were re -booked for Orlando on a separate South -West flight, which was first departed before the nearby gate, Fox 35 reported.

As The US Transport Department, airlines should provide quick and effective communication to passengers with visual loss, especially during delays or rebooking and changes a federal law under the Boarding Air Career Access Act.

Brun and Tate said that the need was far from getting. “Nobody told us a word about another flight,” Brun said. “We were just waiting at the gate, checking the app, like everyone.”

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“There is a need to improve some improvements in how they communicate with their passengers, especially disabled,” Tate said.

Southwest spokesperson told Fox News Digital in an email, “We have seen wrong accounts that suggest that we have forgotten two customers, or we have sent an aircraft back to get them.” “None of these is the case. … Customers were set at flight 2637. Although it lasted about five hours late that day, it remained in their same flight number.”

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Southwest said that it offered $ 100 travel voucher to each woman as compensation for delay.

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“We apologize for inconvenience,” Southwest told Fox News Digital. “Southwest is always looking for ways to improve our customers’ travel experiences, and we are active in the airline industry sharing the best practices about the best adjustment of disabled travelers.”