BBC shared data unit
More than £ 100m premium bond awards remain unclaimed amid criticism that the government -owned bank operating the savings scheme is not enough to find the winners.
There are 11 winners of £ 100,000 at 2.5 million unclaimed prizes – the second largest award is available.
Critics say that the process of detecting accounts requires improvement as it is very difficult for people who have gifted premium bond gifts, or who had only paper records.
Operator National Savings and Investments (NS & I) said that it had paid more than 99% of the award winners since he started his tax-free draw in 1957.
Wils and Probate Solicitor Patriss Lawrence said that it had helped seven people to detect accounts including customers, and friends and family.
“It is shocking that the bank owned by a government is sitting at about £ 100 meters [in unclaimed prizes] This is not during the cost of a living crisis, “he told the BBC.
Premium bond is a lottery-style, government-backed savings account, where people can invest money and take it out when they want.
The amount of interest paid in exchange for each £ 1 bond is fixed by a monthly award draw, some holders get nothing and others receive prizes from £ 25 to £ 1m jackpot.
NS & I said that every jackpot millionaire received his money.
Since the first draw in June 1957, its electronic random number indicator equipment – known as Erney – has prepared a total of 772 million prizes for the value of joint £ 37BN.
Premium Bonds Award winners should receive their victory information through text messages, emails or posts if they have registered their details.
Some customers, however, transfer and forget to update their details.
Other bond holdings are not registered. For example, people may be unaware that they were bonded bonds as children, or they were never given paper certificates carrying account number.
NS & I Retail Director Andrew Westhead said that the banks purchased before digitization were “very difficult to trace”.
By the end of March 2025, around 23 million people had premium bonds, which was a combined £ 130BN.
The NS & I originally sent and sent checks from the winners, but since 2011, the holders can select the awards paid directly to the bank account or were reinstated in more bonds.
The oldest unclaimed award was won in November 1957 at South Yorkshire £ 25.
Mr. Westhead said: “Currently represents the £ 103M awards of unclaimed, which is just 0.28% of the total £ 37bn honored by Erny in about seven decades.”
He said that the bank provided online information and promoted unclaimed awards to claim victory through its call center and encouraged customers to use their award checkers.
He said that people can also use their tracing service to track wrong bonds.
NS and I also said that, by the end of March 2025, it was asked to complete the 781,576 mark.
Among them, 465,048 were successful, and 443,806 were found with account price. The bank could not say how many of them did their original paperwork.
Melani Clarke did not initially know what was in front of him when he found a premium bond paper between his late father Hugo matters.
His mother explained that some were a gift for her and her sister, while some remained in the name of her parents.
He said: “They are quite delicate and furious …[I thought of the papers] Which part of this is important? How did I get any information about this? ,
Mr. Clarke first came from Trinidad as a Serviceman of an RAF in the UK, who was a part of the generation of 19 years of age.
In 2018, when he died due to natural reasons related to vascular dementia, he did not give up a will.
Cleaning her assets, Ms. Clarke termed the paperwork wrong, and is now in a week exchange with NS and I and I am trying to find out accounts.
They believe that when they were children, many people in their generation would have purchased premium bonds, but will have very few thoughts to find out their accounts.
Sam Richardson, Deputy Editor in Consumer Group? Money, said that NS and I was not signed for the government’s once described the government or its private counterpart, death notification service. The plans help the bereaved people by simplifying the process of informing many organizations after death.
The bank stated that its services “often require more personal contact with the executors”, “often wanted to be” as much as possible … during difficult events “wanted to be” during difficult events.
‘Computer says no’
Resident Money Expert Iona Bain, BBC Morning Live, said NS and I need to consider how it can improve.
“In theory, it should not be the end of the world if you do not have the original certificate, perhaps because they are misled or damaged,” he said.
“NS and I encourage people to come forward, even if they only have basic details, as whatever is in the system can be matched with it.
“But the reality is more complex. Most of the scars can be successful, but many people are unhappy that they feel that a ‘computer says’ is no approach, even when they believe that they have most details required to find a match.
“While it can be administratively complicated to track historical funds, NS and I need to consider how it can improve this process so it is very rigid, bureaucracy and clearly disappointing.”
Miss Lawrence has introduced a petition for improvement, so the names, birth dates and address dates at the time of purchase will be sufficient to detect an account.
In other difficulties he has exposed:
- Lack of awareness about premium bond paperwork when it is found among the property of a relative, after their death
- Those who had paper bonds were purchased when they did not know the minors to take steps to transfer the bond when they reached 16.
- People finding bond certificates who have a place, date and place of procurement, but NS and I unable to tell them who they are
How can you get your account?
NS & I Ka Trading service If people do not have their bond number or NS and I number, then contact can be made online on the post or phone.
They can also use Mylostaccount Which is associated with the UK Finance and Building Society Association, and can be used to detect old accounts with other providers along with other providers.
People with original paper bonds such as people purchased at the counter in the post office can register them online or call the helpline on 08085 007 007.
A trace can also be requested by someone who is legally entitled to work on behalf of someone else, for example under the Power of Attorney or by the executive of one will.
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